If we asked if you were friends with your bank, what would you say?
The CFPB is a government organization that started collecting consumer complaints in 2011.
Apparently, a lot of people have something not so nice to say about financial institutions.
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More than 3.52 million complaints about financial services are housed in itsConsumer Complaint Database.
Data like this offers a snapshot ofwhich banks are making their customers happy and which are not.
However, what makes a good or bad bank for any customer depends on your needs.
A comparison of features alone would be insufficient for calling out the worst banks in America.
For that, we need to hear from the customers themselves.
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These scores were considered alongside total complaints and complaints per $1 billion deposited in determining a final ranking.
Unfortunately, not all of it is positive.
Like most national banks, Bank of America simply has more customers.
However, the Capital One Financial Corp. Because Discover has only one branch in the U.S., it is considered an online banking site.
At issue for most customers looks like it’s a frustratingmobile banking app experience.
What Makes These the Worst Banks?
How a bank handles difficult and unusual issues could make all the difference in your experience long term.
Plagued by scandals andhefty fines from federal regulators, Wells Fargo has among the worst reputations with U.S. consumers.
It ranks alongside some of the largest banks in the country, including Citibank and Capital One.
Kaz Weida is a senior staff writer at The Penny Hoarder.
Multimedia Content Creator Chris Zuppa provided data analysis for this article.
Probably not as good as youd like.
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