Domestic and foreign air travel in the U.S. has reached an all-time high.
That means airports are more crowded, and flights are frequently delayed or overbooked.
And the worst part?
Not knowing what to do when your reservation is affected.
Airline passenger rights are complicated, and even frequent travelers dont know all of them.
(I sure learned a few things while researching this article!)
Dont wait until youre at the airport, fuming, frustrated and running out of options.
Airline Passenger Rights You May Not Know About
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Still, many airlines will offer some form of compensation in the name of good customer service.
Though this isnt illegal, it can cause problems if more people show up than expected.
If not enough people volunteer, airlines are forced to bump some passengers against their will.
Heres what youre owed if you arrive… Dont accept this offer.
And dont sign any paperwork, as it could remove your right to further compensation.
Stand your ground and, if necessary, citethis Department of Transportation page.
Want to reduce the likelihood of being bumped before you even get to the airport?
The airline is less likely to bump loyal travelers.
Your first stop should be your airlines baggage office.
Sometimes luggage comes in on an earlier flight or is accidentally placed in the oversize luggage area.
Time to ask for compensation.
Just be sure to keep your receipts so the airline can reimburse you later.
Also, if you paid for your ticket or fees with a credit card, check its benefits.
If your luggage gets lost permanently, then youll need to file a second claim.
The airline must compensate you for the value of your luggage, up to $3,500.
Jump on social media.
you could also call the airlines customer service line from the airport.
Airline mishaps usually arent their fault, and they have to deal with a lot of cranky people.
Not only that, but youd be surprised how far theyll go to reward someone whos nice.
Alternatively, you’re free to submit complaints about rude or unhelpful agents.
Ive actually complimented and complained about different agents in the same message!
Be sure to write down information agent names, dates and flight numbers while its fresh in your mind.
Or check outService, a company that helps resolve customer service issues at no cost to the customer.
Whatever you do, dont let this holiday travel season get the best of you.
Stay calm, remember your rights and seek the compensation you deserve!
Susan Shain is a contributor to The Penny Hoarder.
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